Adaptive Service Management: Ignore Email Notifications

The Ignore Email Notifications page allows the Logged-In user to Specify what type(s) of emails should not receive anymore from ASM, for a predefined period of time.

This page is accessible from the Original Email Body page only if the Ignore Future Email Notifications PlaceHolder in included the email body, as configurable under Email Templates Settings page.

It allows the user to select the custom Email Recipient(s) for one or more ASM specific Email Type(s), and a Expiration Date when the email recipients will not be ignored anymore.

An additional verification is provided to authenticate users and block any automatic scripting attempts to modify the values: a Captcha random validation image code updated with every postback of the page.

Note that the email recipients marked as ignored will not receive any further ASM notifications for the selected Email Type(s), unless the item is removed from the Edit Ignored Email Recipients page or the validity period expires for the specific combination of recipient and email type.

 

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