ASM: Alerts Hierarchy

Adaptive Service Management: View Alerts Hierarchy

The Alert Hierarchy page displays the hierarchical and non-hierarchical alerts that apply to a specific account, providing several filtering options.

The page may only be accessed by Administrators and Admin Dealers Users with appropriate Admin Features access from the main menu Alerts -> View Alerts Hierarchy.

This page allows the user to filter and display alerts based on several criteria selectable from the filters area. The grid that displays the alerts provides hyperlinks that redirect users to edit alerts in the Define Alert(s) page, as well as gives access to see details of the alert Owner and Dealer, in the Account page.

Grayed out Action Definitions are Archived definitions that were replaced by updating the Alert Definition. Nothe that whenever an Alert Definition is Updated and the associated Action Definitions are modified, previous Action Definitions as well as all associated Consumable Alert Events are Archived.

Users can filter alerts based on the following options:

Account: the account whose alerts are to be filtered;

Alert type: which type of Alerts should be shown (Consumable Alerts or Service Alerts);

Status: filter alerts that were defined or were triggered within the selected time interval;

With: allows users specify the consumable type, comparison operator and consumable values, to filter alerts;

Filter: flags to filter Triggered / Un-triggered alerts;

Domain: flags to filter the Active / Archived alerts;

Hierarchy: flags to filter the Dealer Hierarchical / Non-Hierarchical alerts.

Notes:

Pressing the Search button will retrieve and display the list of alerts that apply to the selected account.

The Clear Filters button is provided to reset the filtering fields to their default values.